May 24, 2024
US
Amazon continues to enrich our range of products, including those sold directly as well as those offered by its selling partners, including around 16,000 French small and medium-sized businesses.
In addition, they are investing in optimizing their operations and their logistics network to guarantee ever faster and reliable deliveries.
They intend to continue to improve the shopping experience in France by exploiting artificial intelligence and technology to bring products closer to their customers. With the help of generative AI, Amazon is expanding its product selection by storing more of the most popular items, allowing more customers to get what they want more quickly and more often.
It also involves a change in the way products are delivered to warehouses from their suppliers and selling partners.
In 2023, they focused on improving the efficiency of their shipping processes, ensuring that products leaving warehouses were shipped more quickly and efficiently.
Their operational teams now have better visibility into stock levels, allowing them to align supply with customer demand, helping to make their entire processes more efficient.
This investment includes the development of new technologies to support employees in their tasks, improve workplace safety, and offer fast and reliable deliveries to customers.
In the first three years following the creation of the European Advanced Technology Team in 2019, more than 550 new technologies were deployed in European distribution centers, as part of an investment of over 400 million euros.
In France, Amazon recently announced an investment of 110 million euros to transform their distribution centers in Boves into one of the most technologically advanced sites, with the aim of creating 300 additional permanent jobs by the end of 2025.
With their varied fleet of electric vehicles, electric-assist cargo bikes, and foot deliveries, Amazon is working to reduce its environmental impact and bring its distribution centers closer to customers, which helps to reduce delivery distances. In Europe, we reduced the average distance travelled by each package in our transport network by 25 kilometers in 2023 compared to 2022.
Since 2015, they have also reduced the weight of packaging by an average of 41% per shipment, saving more than 2 million tons of packaging. In addition, Amazon has replaced single-use plastic packaging with 100% recyclable paper and cardboard packaging in its distribution network in Europe.
Since its launch in 2008, Prime has continued to evolve to offer its members an ever more rewarding experience. Their offer now includes free delivery within one working day in mainland France and Belgium on millions of eligible items, as well as same-day delivery of food shopping with Monoprix in eligible cities.
Amazon also offers unlimited access to movies and series with Prime Video, to more than 100 million music titles in mainland France with Amazon Music Prime, to free games with Prime Gaming, to ebooks with Prime Reading, to unlimited photo storage with Amazon Photos, to unlimited photo storage with Amazon Photos and to exceptional Prime Day offers.
Fast and reliable delivery remains their priority, and they continue to diversify their delivery options to meet the needs of Prime members in France, in particular with the “Amazon Mon Jour Delivery” service, launched in September 2023.
Sources: amazon
