Penalties
US
Amazon offers two e-invoicing options: EDI billing (using an AS2 or FTP connection) and web billing using Vendor Central's invoice creation feature. In order to make invoice processing more efficient and reduce payment times to suppliers, you should submit your invoices electronically.
How can non-compliance be avoided?
We offer training and support materials to explain how to use online billing in Vendor Central or how to use EDI. For more information, see the Resource Center.
Costs
N.C
Overdelivery non-compliance means that you have sent us more items than the quantity confirmed on the order form.
How to avoid non-compliance
Below are the most common causes to help you avoid this non-compliance:
We may not have the right information about which products should be ordered in packs and how many units make up a pack.
Your system may allow multiple purchase orders to be combined or grouped together. However, we do not accept this practice. You can physically group units corresponding to multiple purchase orders into a single box or shipment (for more information, see the pan-EU Supplier Manual. However, all order information, such as order confirmation, ASN, and invoice should reference all purchase order numbers submitted by us.
The order may have been processed several times by mistake.
You may have confirmed fewer units than what we ordered. An order form is valid for the number of units you confirm, not for the number that we ordered.
Costs
0.6€/Unit
You will receive a chargeback for Non-compliance with BoC windows if your confirmed products are not delivered within the window indicated on the order form (BoC), including outstanding items.
How to avoid non-compliance
Costs
from 3 to 9% of the order turnover
The delivery appointment in Carrier Central must have the same bill of lading number as the advanced shipment notification
Costs
€0.12/unit
Advanced shipping notifications should be sent within 30 minutes of departure from the supplier's premises OR at least six hours prior to the carrier's appointment time at the Amazon fulfillment center (whichever is sooner).
How to avoid non-compliance
Provide all required information accurately in your Advanced Shipment Notification (ASN) before each shipment or within 30 minutes after the truck leaves. Be sure to provide your carrier with the BOL/PRO Advanced Shipment Notification (ASN) reference to be entered in the appointment request.
You can view your recent shipments under Orders in Shipments. If there is no Advanced Shipment Notification (ASN) for your shipment, you must submit one prior to receiving your merchandise to avoid a chargeback.
Costs
€0.33/unit
A batch creation non-conformance indicates that the item batches were not properly created prior to shipping.
Costs
N.C
means that you have not properly packaged your products that are fragile, sharp, or have detachable parts that cannot be secured with tape alone.
Costs
€0.74/unit
This non-compliance applies when a unit cannot be received correctly because either there is no bar code or it is illegible on the scanner or the barcode does not correspond to the correct item or refers to several items.
How to avoid non-compliance
Make sure that:
The item has a barcode that can be read and scanned.
The bar code corresponds to an ASIN in our catalog.
The item does not have multiple bar codes.
Costs
€0.30/unit
If the original packaging does not provide sufficient protection for the item during transport, you must place it in a new package.
Protect with cardboard if we need to repackage your products to make sure the different parts of a product stay together; replace damaged cardboard; protect the product if the original packaging is not enough.
Costs
€0.73/unit
Non-compliance Protect with a plastic bag means that an item that should have been in a bag was not in a bag or was in an inadequate bag.
How to avoid non-compliance
Place the item in a clear bag with a suffocation warning and seal the bag to protect it from damage and dust. Ensure that the barcode can be scanned without opening or unpacking the product.
Costs
€0.55/unit
A non-compliance for preparation - taping means that the items were not properly secured for transport.
Costs
€0.40/unit
Products with packaging dimensions greater than 45.5 x 34.0 x 26.5 cm or with a weight greater than 12.3 kg and that do not belong to excluded categories must have SIPP certification. If not, they will be subject to a chargeback for each unit shipped to Amazon.
How to avoid non-compliance
All products that meet the following criteria must be certified through the Level 1 Unpack Without Worry (FFP) or Level 2 Shipping in Your Own Container (SIOC) programs as part of the SIPP certification:
Packages with dimensions greater than 45.5 x 34 x 26.5 cm (any packaged item whose longest side length is greater than 45.5 cm, the shortest side length is greater than 26.5 cm, or the middle side length is greater than 34 cm)
Items weighing more than 12.3 kg
Costs
€1.70/unit
New pricing as of January 1, 2025
< 3 Kg = €1.40/unit
3 < x < 9 Kg = €1.90/unit
9 < x < 12 Kg = €2.60/unit
12 < x < 15 Kg = €3.30/unit
> 15 Kg = 5€/unit
Non-compliance for late delivery of import documentation means that you did not deliver the commercial documentation required for shipment to Amazon's original service provider, “Distribution Systems, Inc.” (CDS), within 4 days of the Estimated Vessel Departure Date for ocean freight, or the estimated flight departure date for air freight.
How to avoid non-compliance
To avoid this non-compliance, be sure to provide the required import documentation prior to the estimated vessel departure date indicated.
Costs
Sea freight: €50/day/document
Air freight: €150/day/document
A non-compliance for delivery not shown means that the carrier did not show up in the agreed delivery window and that the supplier did not cancel the confirmed appointment.
How to avoid non-compliance
You can avoid no-show issues by ensuring that your carrier meets the scheduled appointment time and that they let us know if there is a delay via the Carrier Appointment Request Portal (CARP).
Note: Coordinate appointment scheduling with your carrier to avoid creating two appointments. Duplicate appointments will be subject to amounts due for non-compliance.
Costs
290€
A delivery will be refused if it does not comply with Amazon standards or if we have encountered problems receiving the goods. If necessary, we may refuse delivery at the supplier's expense, which may also result in non-compliance.
How to avoid non-compliance
Amazon may refuse a delivery if it poses a safety, health or hygiene risk, or if any other requirement is not met. To ensure that no deliveries are refused, comply with Amazon's requirements detailed in the Supplier Manual available in the Resource Center.
Costs
290€
Non-compliance for Non-compliance with delivery/shipping windows for an import order means that the Estimated Cargo Delivery Date entered into the online reservation system of Amazon's service provider, Century Distribution Systems, Inc. (CDS), is not included in the shipping window shown on the order form (BoC) for your import shipment.
How to avoid non-compliance
To avoid this non-compliance, be sure to provide an estimated cargo delivery date that falls within the shipping window shown on your BoC.
Costs
3% of item cost
Non-compliance for Delayed appointment scheduling for an import order means that you did not submit your reservation to Amazon's original service provider, Century Distribution Systems, Inc. (CDS), at least 14 days prior to the date the shipping window opens for your ocean shipment. If you choose to ship by air, the reservation must be made at least 3 days prior to the opening date of the shipping window.
How to avoid non-compliance
To avoid this non-compliance, be sure to submit your import reservation at least 14 days prior to the opening date of the shipping window. If you start creating your reservation 14 days prior to the opening date of the shipping window (or 3 days prior for air shipping), but do not finalize it (by clicking Submit) within the specified period, you will be subject to non-compliance.
Costs
3% of item cost
Heavy boxes non-compliance occurs when you send a box to a distribution center that contains more than one shippable unit weighing more than 23 kg, unless the shippable unit itself weighs more than 23 kg.
Oversized carton noncompliance occurs when you send a box that measures more than 63.5 cm on each side (length, width, or height) to a distribution center, unless the shippable unit itself measures more than 63.5 cm.
How to avoid non-compliance
To avoid these non-conformities, make sure that each box containing more than one shippable unit does not weigh more than 23 kg. If a unit weighs more than 23 kg, it should be packed alone. A red label that says “Warning: Heavy” must be placed on all four sides of a box that is too heavy.
Ensure that each box containing more than one shippable unit does not exceed 63.5 cm on each side. If the size of a product is greater than 63.5 cm, oversized carton will not be considered a non-compliance.
Costs
Box too heavy: 1.25€/box
Oversized box: €2.73/box
A chargeback for the accuracy of the box contents means that the products or quantities of products in a box that we received do not exactly match the information in the Advanced Shipment Notification (ASN).
How to avoid non-compliance
Provide accurate information in your Advanced Shipping Notification (ASN) for each shipment, ensuring that no unexpected products are packed and sent to us.
Ensure that the bar codes for each unit are associated with the correct ASIN in the catalog.
Attach your printed box labels to the correct boxes to ensure that each label accurately identifies the contents inside the box. Review the Advanced Shipment Notification (ASN) details and change them as required to ensure that the information on each label matches the contents of the box and that it matches the latest data recorded for that shipment in Vendor Central.
Check the quantity of products that have a case pack (where multiple products are packaged and sold as a single shippable unit) and, if so, make sure that your quantity matches what is defined as a shippable unit in the product's Amazon catalog. Make sure that case packs are not transparent and that the product-level bar code is only visible on shippable products. Do not place the product barcode labels on the top of the case pack, as this will cause the inner pack barcode to be read instead of the shippable units, causing an inconsistency between the units received and the units stored.
Costs
Excess delivery of unexpected items: €0.22/unit
Unexpected excess quantity deliveries: €0.30/unit
Delivery Deficiencies: €0.75/unit
A chargeback for a chargeback for non-compliance with box content information means that we are unable to recognize or scan a barcode, such as a GTIN, when we receive a carton of items at a distribution center.
How to avoid non-compliance
Attach a box contents label with the required information to each box in your shipment.
The carton content label must include a 20-digit number (SSCC GS1-128 or AMZNCC standards), the Advanced Shipment Notification (ASN) /BOL number, and the list of BDCs. This information should be in text and in the form of a bar code.
Additionally, the Advanced Shipment Notification (ASN) should include the same carton identification (20-digit SSCC, AMZNCC, or GTIN-14) to avoid this non-compliance, as well as the information required to avoid a chargeback for non-compliant ASN.
Attach a box contents label with the required information to each box in your shipment. See examples of our different types of labels.
If you are already using GTIN-13/14 labels that show the complete contents of the box, ensure that a compliant GS-1 barcode is present on the carton and that the GTIN catalog data is provided to Amazon via the GDSN (Global Data Synchronization Network) before you receive your items.
Costs
€0.14/unit
A non-compliance for Cancellation Rate is retained when you cancel an order, either because you refuse an order (previously Fill Failure) or cancel the order after accepting it (previously Floor Denial - order cancellation).
How to avoid non-compliance
Ensure that your inventory is accurate and that stock update feeds are delivered on time. To reduce the risk of receiving an order that you can't fulfill, update your available inventory at least once a day (for each warehouse).
Costs
10€/Occurrence
